Maybe its your time to change the world.
Join Nutrameg team and lets work so that people live healthier and longer lives. Lets build the most effective successful technology in the world.
Online Support Agent
Are you a quick-thinking problem solver who enjoys helping people? We're looking for a motivated Online Support Agent to join our Retention Team. In this role, you'll be one of the voices of our brand, supporting customers across multiple channels and helping them get the most value from our products. It's a fast-paced, high-volume environment where every interaction is an opportunity to solve problems, build trust, and make a positive impact.
What will you do
Handle a high volume of customer conversations via email, live chat, and social media while providing timely, professional support.
Help retain customers by understanding their needs, resolving concerns, and identifying the best solution for every situation.
Meet individual and team performance targets while maintaining a high standard of customer experience.
Follow company policies, processes, and quality standards to ensure consistent support.
Collaborate with teammates to improve processes and share knowledge.
Applicant requirements
Ability to work rotating shifts, including mornings, afternoons, evenings, weekends, and public holidays.
Excellent written and spoken English.
Strong computer skills and the ability to quickly learn new tools and systems.
Excellent communication, multitasking, and problem-solving skills.
Comfortable working in a fast-paced, high-volume, KPI-driven environment.
Positive attitude, strong work ethic, and eagerness to learn.
Previous experience in customer support, retention, or another customer-facing role is an advantage.
Salary
Depending on your experience and qualifications salary up to 2000 EUR GROSS (and even higher, actually, with other bonuses)
Benefits when you work at Nutrameg
Private health insurance and social insurance
Paid ferry and airplane tickets on vacations
A loan from us for your new car (or house?)
Paid phone bill for work and personal use
Team events all over Europe